Last Updated: January 1, 2026 · Effective: January 1, 2026
Filbetph uses industry-standard encryption and security protocols to protect all personal and financial data you share with us. Your information is never sold to third parties.
Filbetph processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission.
We are clear about what data we collect, why we collect it, and how long we keep it. Filbetph does not use your data for purposes beyond what is described in this Privacy Policy.
As a filbetph player, you have the right to access, correct, and request deletion of your personal data. You can exercise these rights at any time by contacting our support team.
Filbetph uses cookies to improve your experience on the platform. You can manage your cookie preferences through your browser settings at any time without affecting core functionality.
You can opt out of filbetph marketing communications at any time. Simply update your preferences in your account settings or contact our support team to be removed from our mailing list.
Filbetph ("filbetph," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the filbetph online gaming platform, accessible at filbetph.net and through any associated mobile applications (collectively, the "Platform"). This Privacy Policy ("Policy") describes how filbetph collects, processes, stores, shares, and protects personal information in connection with your use of the Platform.
This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the regulations and issuances of the National Privacy Commission of the Philippines ("NPC"). It applies to all personal data collected from registered players, prospective players, and visitors to the filbetph Platform.
Filbetph acts as the Personal Information Controller ("PIC") in respect of the personal data it collects and processes. Where filbetph engages third-party service providers to process personal data on its behalf, those providers act as Personal Information Processors ("PIPs") and are bound by contractual obligations consistent with this Policy and applicable law.
This Policy should be read together with our Terms and Conditions, which govern your use of the filbetph Platform. By using the Platform, you confirm that you have read, understood, and agreed to this Policy.
Filbetph collects personal data that is necessary for the provision of our gaming services, compliance with legal and regulatory obligations, and the improvement of the Platform. The categories of personal data we collect include:
Filbetph collects personal data through the following means:
Filbetph processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and managing your filbetph account, verifying your identity, and maintaining accurate account records. |
| Service Delivery | Providing access to games, processing deposits and withdrawals, and delivering the core features of the filbetph Platform. |
| KYC & AML Compliance | Verifying your age (21+), identity, and source of funds in compliance with Philippine anti-money laundering laws and PAGCOR requirements. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, cheating, and other prohibited conduct on the Platform. |
| Responsible Gaming | Monitoring gaming activity to identify problem gambling indicators and administering self-exclusion and limit-setting tools. |
| Customer Support | Responding to your queries, complaints, and support requests efficiently and accurately. |
| Marketing | Sending promotional offers, bonuses, and platform updates where you have consented to receive such communications. |
| Platform Improvement | Analyzing usage patterns and technical data to improve the performance, security, and user experience of the filbetph Platform. |
| Legal Compliance | Meeting obligations under Philippine law, including tax reporting, regulatory reporting, and responding to lawful requests from authorities. |
Under the Philippine Data Privacy Act of 2012, filbetph processes your personal data on the following legal bases:
Filbetph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
Filbetph retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure |
| KYC and verification documents | Duration of account plus 5 years after closure |
| Financial transaction records | 10 years from the date of transaction (AMLC requirement) |
| Gaming activity and betting history | Duration of account plus 3 years after closure |
| Customer support communications | 3 years from the date of the communication |
| Marketing consent records | Until consent is withdrawn, plus 2 years |
| Technical and access logs | 12 months from the date of collection |
Upon expiry of the applicable retention period, filbetph will securely delete or anonymize your personal data in accordance with our data disposal procedures. Where data is required to be retained for longer periods by law, it will be stored securely and access will be restricted to authorized personnel only.
Filbetph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, filbetph will notify the National Privacy Commission and, where required, affected individuals, in accordance with the timelines prescribed by the Data Privacy Act and NPC regulations.
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by filbetph:
To exercise any of these rights, please contact the filbetph Data Protection Officer using the contact details provided in Section 13 of this Policy. Filbetph will respond to all data subject requests within thirty (30) days of receipt, or within such extended period as permitted by applicable law.
Filbetph uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security and fraud prevention functions. A cookie is a small text file placed on your device when you visit the filbetph Platform.
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for the Platform to function. These cookies enable core features such as account login, session management, and security. They cannot be disabled. |
| Performance | Collect anonymized data about how users interact with the Platform to help us improve performance and identify technical issues. |
| Functional | Remember your preferences and settings, such as language and display options, to provide a more personalized experience. |
| Marketing | Used to deliver relevant promotional content and track the effectiveness of filbetph marketing campaigns. Only activated with your consent. |
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the filbetph Platform. For more information on managing cookies, refer to your browser's help documentation.
The filbetph Platform is strictly intended for individuals who are 21 years of age or older. Filbetph does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the filbetph Platform in any way.
If filbetph becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the filbetph Platform, please contact our support team immediately so that we can investigate and take appropriate action.
Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care to prevent access to gambling platforms.
Filbetph reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or through an in-platform notification.
Your continued use of the filbetph Platform following the posting of any changes to this Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how filbetph protects your personal data.
If you do not agree with any changes to this Policy, you should discontinue your use of the filbetph Platform and may request closure of your account by contacting our support team.
Filbetph has appointed a Data Protection Officer ("DPO") responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to this Policy or the processing of your personal data, you may contact the filbetph DPO at:
Email: privacy@filbetph.net
For general customer support inquiries, you may also reach our support team at: support@filbetph.net
Filbetph aims to respond to all privacy-related inquiries within thirty (30) days of receipt. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
Your data is safe with us. Join hundreds of thousands of Filipino players who trust filbetph for secure, fair, and responsible online gaming. Register today — 21+ only.
21+ only · PAGCOR regulated · Responsible Gaming · Terms & Conditions